Warranty and Returns

Warranty and
after-sale service

Our products are not consumables are guaranteed for two years from the date of purchase, subject to the normal conditions of use and adherence to the instructions of use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be carried out by our technical after-sales condition: the product has not been subjected to shock, immersion, or misuse, the problem has not been caused by the inappropriate activity handling, use and normal wear and tear or lack of maintenance of the product (for example, obstruction); the product has not been repaired in any way by any post-sale service, with the exception of our store or have been interfered with by any person not approved by Sunmarket Wellness; or the product has not been modified in any way from their original state.

WHAT PRODUCTS ARE RECEPTORS OF THE WARRANTY FROM THE FACTORY?

  • THE PRODUCTS PURCHASED IN OUR STORE

    We guarantee the highest quality of the products purchased in our store. Our sales managers keep a record of all orders that you make. If you are not satisfied with the quality of your purchase, you can refer to our warranty service and that will solve the issue.

  • PRODUCTS WITH BILL OF SALE

    When you buy a product that has been chosen in our shop, you get a bill of sale. It is an important document, so please keep it up until the end of the warranty period.

  • THE PRODUCTS WITH THE ORIGINAL PACKAGING IS NOT DAMAGED

    All products purchased in our shop are delivered to you in the original packaging. Please keep it up until the end of the warranty period, because if you decide to return the item for any reason, you must have the original packaging is not damaged in any way. In case you have to send the equipment for repair, the equipment may be transported avoiding any possible damage in shipment.

  • PRODUCTS THAT HAVE NOT BEEN MANIPULATED BY THIRD PARTIES

    Products that are returned to our warehouse must not have been repaired by third parties. Talk to our technicians warranty in the first place, they are here to help you with any problem that may arise.

  • TRIAL PERIOD

    You have the right to return the product within 14 days from its reception. Please contact our service center via phone, email or online chat. You will receive all the necessary instructions on the return. We are committed to manage their requests in an agile way.

 

 

WHERE TO GET WARRANTY SERVICE?

  • SERVICE CENTER IN YOUR CITY

    If our service center is available in your city, it is possible to turn gestines the warranty for repair, return or replacement of the product. The service manager will inspect the item that you want to repair / refund or replace and will do everything possible to resolve the problem as quickly as possible.

  • IN-SITU / IN-HOME SERVICE

    In some cases it is possible to invite a manager of service directly to your office, home and fix the problem in situ. The parts and the repair of the manpower in the filed at the place of work in your place of work or in the home are covered by us according to the warranty policy, in case of having technical staff available in the locality.

  • FOR INTERNATIONAL WARRANTY SERVICE (IWS)

    When you draw this type of service specifically for customers who travel internationally and require a warranty repair. In these cases, our operator free from the line of international warranty that will connect with the service center available in your current location.

 

IN WHAT CASES IT DOES NOT PROVIDE THE WARRANTY?

  • DAMAGE CAUSED BY WEAR AND TEAR

    Please note that our warranty does not cover damage to products that may have resulted from normal wear and tear of the product that you purchased in our store.

  • THE USE, MISUSE OR ABUSE

    If the product you purchased in our store has traces visual of misuse or abuse, this case is not covered by the warranty services. The shop can make the repair services to your office.

  • WARRANTY PERIOD EXHAUSTED

    The warranty starts on the purchase date of the purchase receipt. Once exhausted the guarantee time of our service post-sale will be available for the repair of your appliance with charges for repair and return to travel or in your case shipping.

  • USE OF IMPROPER

    The use is not permitted for other use of the that was created the device, for example: the use of home computers for their professional or commercial use.

  • REPAIR SERVICES NOT AUTHORIZED

    When the product has been tampered with or is being repaired by service companies that are not authorized by the manufacturer, you lose your right to warranty service free of charge.

  • THE USE OF SPARE PARTS OR CONSUMABLES NOT AUTHORIZED

    When the product has ceased to operate due to the use of unauthorized replacement parts or consumables, the shop does not assume any responsibility for the incident. Use authorized replacement parts if you want to keep your warranty valid.

  • CLEANING OF THE PRODUCT

    If the product you purchased has been cleaned with products not authorized by the manufacturer. The lack of cleaning or lack of maintenance in some products we also can produce malfunctions. Please get in touch with an agent to provide you with all the information related to the cleaning of your product.

 

Returns and exchanges

IT MAY NOT BE RETURNED:

  • Those products that are made with a Tailor-made Configuration (Law 47/2002 on retail trade)
  • Consumables that have been unsealed.
  • The items that are listed Under Demand

 

PRODUCTS DAMAGED IN TRANSIT:

  • If upon receiving your order, check that it presents any damage to the packaging, you must note this on the delivery note that you sign to the carrier.
  • In the case of any damage physical the product, due to the transport, and not seen in the outer packaging, must inform the freight forwarder has made delivery or to SUNMARKET to manage, within 24 h from delivery. We changed the product without additional costs.

 

DEFECTIVE PRODUCTS

  • In the event that a product has been defective, the seller must proceed, as appropriate, repair, replacement, price reduction or resolution of contract negotiations that will be free to the consumer and user. the seller is liable for faults of conformity which becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of lack of conformity within two months after he has knowledge of it.

 

IN THE CASE OF NOT WANTING A PRODUCT

  • For the case of not being interested in your order when you receive it, the shipping cost of the return shall be borne by the client, and the product to be in perfect condition, fully complete.
  • The packaging has to be original and should not use seals or tape directly on the box of the product. Otherwise the product will suffer a depreciation which should be adjusted to the return. Please enclose in the package a copy of the invoice. You have 14 calendar days to make the return.

 

TRANSPORT AGENCY

  • Not to use the same transport agency which SUNMARKET sent his order. Keep in mind that you should not take more than 14 calendar days since you received it at his home until his agency to deliver in our warehouses. If you exceed that limit SUNMARKET not accept the return. You may request that Sunmarket pick up your device in some specific cases, by making use of our own methods of shipping, in order to take advantage of our shipping rates low. our agent service, you will find the best solution for you and facilitate the return of our products.

 

WARRANTIES OF CONSUMABLES

  • The consumables do not have the same guarantee that perishable products. Also known as the non-durable consumer goods, goods, or products soft. It is understood by consumables, products that are capable of being consumed; that may be destroyed, lost or spent. all those products with a short life, for example: cosmetics, disposable, tubing, tanning, tanning lamps, etc
  • The law excludes from warranty these products, however, Sunmarket Wellness guarantee for 30 days from the date of purchase, the performance and the quality of their products, so that in case you have any problem with any of our consumables in this time period, Sunmarket they will be replaced immediately if charge.