General Terms And Conditions

Terms and conditions of use

Conditions of sale

1. Scope of application

Related services SUNMARKET WELLNESS SL . are subject to the current general Conditions of Sale, which shall prevail in any specific Condition of sale, unless an exemption exists express SUNMARKET WELLNESS SL. These terms and conditions shall be applicable only in Spain

2. Description of the service

SUNMARKET WELLNESS SL is a company offering the service of online store. This service consists of the sale and supply of products for tanning salons, beauty centers and fitness centers in accordance with the legislation in force.

3. Territory of the provision of the Service

The Service of SUNMARKET.ES is an international service and supply to Europe and Asia. Our online service will only give you the right to buy the products exposed in the shop window, electronic SUNMARKET WELLNESS SL available on the web.

4. Realization of the Order

The person designated as responsible for order in the contract will be the responsible for carrying out such orders by email to the email address you provide OPENSOLARIUM

5. Delivery

Once the customer places the order and is received by OPENSOLARIUM, it will deliver the PACK REQUESTED in the direction the client points in your order, within a maximum period of 15 working days. In our website you will find products that can be delivered in a period of between 24-72h. Please ask our agents to the time of delivery of your product.

6. Obligations of the customer.

6.1 Proceed to the payment of the invoice. at the time agreed in this contract. In the case of non-compliance SUNMARKET WELLNESS SL reserves the right to block subsequent orders to the invoice not paid and/or terminate with immediate effect this contract. Also in the case of a delay in the payment of the order SUNMARKET WELLNESS SL will claim the customer for the amount due plus the interest for delay, these being the sum of the interest rate applied by the European Central Bank to its most recent main refinancing operation carried out before the first day of the calendar semester in question plus seven percentage points, according to what is established in article 7.2 of Law 3/2004 against delinquency. The legal rate of interest for late payment, as determined pursuant to the provisions of this section, shall apply during the six months following its fixation.

SUNMARKET WELLNESS SL reserves the right to apply, in addition to the provisions of the preceding paragraph, a compensation for recovery costs in the cases foreseen by the article 8 of the Law 3/2004 against delinquency.
 
6.2 to Pay the service fee when the order is cancelled by the CUSTOMER once confirmed by SUNMARKET WELLNESS SL

6.3 The customer agrees to place orders according to the rules and operations established by SUNMARKET WELLNESS SL in function of their employees or their needs regular management.

6.4 In any case, SUNMARKET WELLNESS SL reserves the right to block customer orders if it is found that the financial situation of the same may lead to possible non-payment or if the amount of orders add up figures disproportionately evaluate in comparison to the situation of the client.

7. Obligations of SUNMARKET WELLNESS SL

7.1 Deliver to the client the pack requested at the address indicated in the order, within a maximum of 15 working days, except in cases of force majeure or any other delivery time previously agreed with the client.

8. Security of the Service.

SUNMARKET WELLNESS SL has a civil liability insurance to cover potential liabilities that could, in your case, arise from the provision of the contracted service.

9. Confidentiality

It is confidential all information of any kind to obtain or be exposed to by both parties, and both parties to protect this information in the same way that it protects the confidentiality of the proprietary information of a similar nature and not disclose to any third party under any circumstances. This obligation of confidentiality will exist even after the conclusion of the services object of the contract.

11. Privacy policy

SUNMARKET WELLNESS SL will be in CHARGE of TREATMENT and according to the provisions of article 12 of the Organic Law of Protection of personal data that are provided by the CLIENT for the provision of the contracted services. SUNMARKET WELLNESS SL, undertakes to implement the appropriate security measures and may supply such data to those affiliated companies to which SUNMARKET WELLNESS SL, has subcontracted the provision of their products or services, who will treat them in quality of SUBENCARGADOS OF TREATMENT and in accordance with article 12 of the Organic Law of Protection of data. For its part, THE CLIENT, responsible for the file, guarantees that the data have been obtained in accordance with the Organic Law of P protection of Data.

The client authorizes expressly to SUNMARKET WELLNESS SL to which the personal data concerning the contact persons of Customers are incorporated in a file which SUNMARKET WELLNESS SLes owner and are treated according to the Organic Law of Protection of Personal Data, with the purpose of markets tion and the provision of their products or services. Will only be given access to such data of the employees or departments SUNMARKET WELLNESS SL for the performance of its functions. The holder of personal data have the right to exercise the rights of access, rectification and cancellation by contacting us by mail at the following address: SUNMARKET WELLNESS SL., Data Protection committee, Avda. Maestro Rodrigo 99 46015 Valencia, or through e-mail sunmarket@sunmarket.es

For the use of our website is necessary the use of cookies. Cookies are used with the purpose of the functions of the shopping cart of the online store. If you wish, you can I was able to configure his browser to be warned on screen of the reception of cookies and prevent the installation of cookies on your hard drive. Please refer to your browser instructions for further information.

12. Jurisdiction

Sunmarket is adhered to the ethical code of Online Trust. The parties submit, at its option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the domicile of the user.

Also, as an entity attached to TRUST ONLINE and in terms of its ethic code, in case of disputes relating to recruitment and online advertising, data protection, protection of minors and accessibility, the user may go to the system of extrajudicial resolution of disputes of trust online (www.confianzaonline.es)

13. Forms of payment

The customer may make payments by bank transfer, paypal and credit card. SUNMARKET WELLNESS SL guarantees the security of the data

The payment method "Credit Card" is processed by ING Bank through the SSL secure server managed by Servired-Sermepa transmitted through your web page.

The payment gateway Servired provided by ING Bank guarantees the enciptación of the data using SSL secure server, facilitandonos as the only payment information ACCEPTED or DENIED, in any moment the data like card number and passwords are provided to Sunmarket.

Sunmarket, do not file directly with the charges on your credit card so it is not possible to save your card information as well as payment data in our systems. Sermepa is encará in any case let us know if this payment has been made or not.

Paypal is a payment system completely safe in which it is necessary for the property prior.

Payments through our telephone banking service may be made by bank transfer, Paypal, credit card Secure server over the internet and on delivery.

14. Export

In the case of purchases of export to countries not members of the EC, the Canary islands, Ceuta and Melilla, customs charges, handling and import taxes are always paid by the customer once received the material sent.

15. Shipping costs

Shipping costs apply in different ranges, depending on the weight and destination

4,95€ Peninsula up to 5 kg more 1€ per additional kilo
8,00€ Balearic islands up to 5 pounds plus 2€ per additional kilo

Warranty and
after-sale service

Our products are not consumables are guaranteed for two years from the date of purchase, subject to the normal conditions of use and adherence to the instructions of use recommended by the manufacturer. In the event that the product needs to be repaired during this guarantee period, the repair will be carried out by our technical after-sales condition: the product has not been subjected to shock, immersion, or misuse, the problem has not been caused by the inappropriate activity handling, use and normal wear and tear or lack of maintenance of the product (for example, obstruction); the product has not been repaired in any way by any post-sale service, with the exception of our store or have been interfered with by any person not approved by Sunmarket Wellness; or the product has not been modified in any way from their original state.

WHAT PRODUCTS ARE RECEPTORS OF THE WARRANTY FROM THE FACTORY?

  • THE PRODUCTS PURCHASED IN OUR STORE

    We guarantee the highest quality of the products purchased in our store. Our sales managers keep a record of all orders that you make. If you are not satisfied with the quality of your purchase, you can refer to our warranty service and that will solve the issue.

  • PRODUCTS WITH BILL OF SALE

    When you buy a product that has been chosen in our shop, you get a bill of sale. It is an important document, so please keep it up until the end of the warranty period.

  • THE PRODUCTS WITH THE ORIGINAL PACKAGING IS NOT DAMAGED

    All products purchased in our shop are delivered to you in the original packaging. Please keep it up until the end of the warranty period, because if you decide to return the item for any reason, you must have the original packaging is not damaged in any way. In case you have to send the equipment for repair, the equipment may be transported avoiding any possible damage in shipment.

  • PRODUCTS THAT HAVE NOT BEEN MANIPULATED BY THIRD PARTIES

    Products that are returned to our warehouse must not have been repaired by third parties. Talk to our technicians warranty in the first place, they are here to help you with any problem that may arise.

  • TRIAL PERIOD

    You have the right to return the product within 14 days from its reception. Please contact our service center via phone, email or online chat. You will receive all the necessary instructions on the return. We are committed to manage their requests in an agile way.

 

 

WHERE TO GET WARRANTY SERVICE?

  • SERVICE CENTER IN YOUR CITY

    If our service center is available in your city, it is possible to turn gestines the warranty for repair, return or replacement of the product. The service manager will inspect the item that you want to repair / refund or replace and will do everything possible to resolve the problem as quickly as possible.

  • IN-SITU / IN-HOME SERVICE

    In some cases it is possible to invite a manager of service directly to your office, home and fix the problem in situ. The parts and the repair of the manpower in the filed at the place of work in your place of work or in the home are covered by us according to the warranty policy, in case of having technical staff available in the locality.

  • FOR INTERNATIONAL WARRANTY SERVICE (IWS)

    When you draw this type of service specifically for customers who travel internationally and require a warranty repair. In these cases, our operator free from the line of international warranty that will connect with the service center available in your current location.

 

IN WHAT CASES IT DOES NOT PROVIDE THE WARRANTY?

  • DAMAGE CAUSED BY WEAR AND TEAR

    Please note that our warranty does not cover damage to products that may have resulted from normal wear and tear of the product that you purchased in our store.

  • THE USE, MISUSE OR ABUSE

    If the product you purchased in our store has traces visual of misuse or abuse, this case is not covered by the warranty services. The shop can make the repair services to your office.

  • WARRANTY PERIOD EXHAUSTED

    The warranty starts on the purchase date of the purchase receipt. Once exhausted the guarantee time of our service post-sale will be available for the repair of your appliance with charges for repair and return to travel or in your case shipping.

  • USE OF IMPROPER

    The use is not permitted for other use of the that was created the device, for example: the use of home computers for their professional or commercial use.

  • REPAIR SERVICES NOT AUTHORIZED

    When the product has been tampered with or is being repaired by service companies that are not authorized by the manufacturer, you lose your right to warranty service free of charge.

  • THE USE OF SPARE PARTS OR CONSUMABLES NOT AUTHORIZED

    When the product has ceased to operate due to the use of unauthorized replacement parts or consumables, the shop does not assume any responsibility for the incident. Use authorized replacement parts if you want to keep your warranty valid.

  • CLEANING OF THE PRODUCT

    If the product you purchased has been cleaned with products not authorized by the manufacturer. The lack of cleaning or lack of maintenance in some products we also can produce malfunctions. Please get in touch with an agent to provide you with all the information related to the cleaning of your product.

 

Returns and exchanges

IT MAY NOT BE RETURNED:

  • Those products that are made with a Tailor-made Configuration (Law 47/2002 on retail trade)
  • Consumables that have been unsealed.
  • The items that are listed Under Demand

 

PRODUCTS DAMAGED IN TRANSIT:

  • If upon receiving your order, check that it presents any damage to the packaging, you must note this on the delivery note that you sign to the carrier.
  • In the case of any damage physical the product, due to the transport, and not seen in the outer packaging, must inform the freight forwarder has made delivery or to SUNMARKET to manage, within 24 h from delivery. We changed the product without additional costs.

 

DEFECTIVE PRODUCTS

  • In the event that a product has been defective, the seller must proceed, as appropriate, repair, replacement, price reduction or resolution of contract negotiations that will be free to the consumer and user. the seller is liable for faults of conformity which becomes apparent within a period of two years from delivery. The consumer and user must inform the seller of lack of conformity within two months after he has knowledge of it.

 

IN THE CASE OF NOT WANTING A PRODUCT

  • For the case of not being interested in your order when you receive it, the shipping cost of the return shall be borne by the client, and the product to be in perfect condition, fully complete.
  • The packaging has to be original and should not use seals or tape directly on the box of the product. Otherwise the product will suffer a depreciation which should be adjusted to the return. Please enclose in the package a copy of the invoice. You have 14 calendar days to make the return.

 

TRANSPORT AGENCY

  • Not to use the same transport agency which SUNMARKET sent his order. Keep in mind that you should not take more than 14 calendar days since you received it at his home until his agency to deliver in our warehouses. If you exceed that limit SUNMARKET not accept the return. You may request that Sunmarket pick up your device in some specific cases, by making use of our own methods of shipping, in order to take advantage of our shipping rates low. our agent service, you will find the best solution for you and facilitate the return of our products.

 

WARRANTIES OF CONSUMABLES

  • The consumables do not have the same guarantee that perishable products. Also known as the non-durable consumer goods, goods, or products soft. It is understood by consumables, products that are capable of being consumed; that may be destroyed, lost or spent. all those products with a short life, for example: cosmetics, disposable, tubing, tanning, tanning lamps, etc
  • The law excludes from warranty these products, however, Sunmarket Wellness guarantee for 30 days from the date of purchase, the performance and the quality of their products, so that in case you have any problem with any of our consumables in this time period, Sunmarket they will be replaced immediately if charge.